Privacy Policy
Introduction
Chestnut Solutions Ltd is committed to protecting your privacy and will never sell your data to
third parties. This privacy policy explains how we, Chestnut Solutions Ltd, collect and process your
data, what information we hold and the procedures we have in place to safeguard your privacy. It
also informs you how to exercise your rights and contact us should you wish to make changes to
the way we use your data or make a complaint.
What personal data we collect and how we use it
General
We only collect information to provide you with the services you have requested or to comply
with our regulatory obligations. When you contact us to register your interest we typically collect
your name, postal address, email address and contact telephone number. This is stored in a cloud-
based CRM database.
Registering interest
To enable us to provide effective service we will ask for information regarding your current
position. We will also ask for information regarding the areas you are looking at and the types of
property you are interested in. If you consent, we will contact you about properties that match
your criteria. We will also ask and note your preferred method of contact.
When selling your home details regarding your property will be requested to enable us to provide
you with the best possible service. When a sale is agreed financial information will be required to
enable the transaction. Due to anti money laundering regulations, for some services we are required
to request proof of personal identity.
Third parties
Depending on which services you receive we may need to share your details with third parties to
fulfil and perform our obligations under the contract we have with you; for example organising an
Energy Performance Certificate which is a legal requirement. Your personal data will only be
shared to comply with our legitimate interests.
We may offer additional services including professional photography, mortgage services,
removals, and conveyancing. Consent will be obtained before passing details to selected named
third parties in respect of these services. You may withdraw your consent at any time.
Other communications
We may use your data to contact you by post, email or telephone to receive feedback regarding
the services we provide. We use this information to monitor and improve our performance.
Your personal data will not be used for general marketing or advertising; only for services of
legitimate interest. If at any time we would like send you marketing or advertising material we will
first obtain informed consent which can be withdrawn at any time.
By submitting your information to us, you consent to the use of your personal data as laid out in
this policy. If you wish to withdraw consent or limit the way we use your personal data please
contact julie@chestnutsoultions.co.uk.
Visitors to our Website
When someone visits our website at www.chestnutsolutions.co.uk we use a third-party service,
Google Analytics, to collect standard internet log information and details of visitor behaviour
patterns. We do this to find out things such as the number of visitors to the various parts of the
site. This information is only processed in a way which does not identify anyone. We do not make,
and do not allow Google to make, any attempt to find out the identities of those visiting our
website. You can find more information on how cookies are used on this website in the Cookies
Policy below.
If we do want to collect personally identifiable information through our website, we will clearly
state this. We will make it clear when we collect personal information and will explain what we
intend to do with it, how we will store it and how long we intend to store it for.
Our website contains links to third parties we have no control of. If you visit those sites please
familiarise yourself with their privacy policy to ensure you are satisfied with their terms.
Device Information
We collect Personal Information from your device. Such information includes geolocation data, IP
address, unique identifiers (e.g. MAC address and UUID) and other information which relates to
your activity through the Site.
How we protect your information
We value the privacy of our customers and ensure all personal data is stored securely. We have
strict internal procedures covering storage, access and disclosure of information. The internet is
not a secure medium; however we have taken steps to ensure the security of your information.
Up-to date technology is used to protect your data and keep it confidential.
How long we retain your data
Personal data will be retained for as long as required to fulfil our obligations as a service provider
and to comply with regulatory and statutory obligations. Depending on the services provided the
retention period will vary, the maximum period is 7 years and minimum 6 months.
When personal data is not subject to legal requirements it is deleted when it is no longer needed
for the purpose it was collected, it is out of date or consent has been withdrawn. Vendor and
applicant information is routinely reviewed on a regular basis and details updated/deleted
accordingly.
You and your information and how to contact us
You have a number of rights regarding the personal data we hold about you and are entitled to
access a copy of the personal information that we hold.
Should you have any queries regarding our privacy policy or the personal data we hold about you,
please contact us. The best way to contact us is to email julie@chestnutsoultions.co.uk.
Alternatively you can write to: Chestnut Solutions Ltd, 66 Bootham, York, YO30 7BZ.
Changes to our policy
We keep our privacy policy under review. Any changes to our Privacy Policy will be placed on this
page. This privacy policy was last updated in April 2023.
Complaints
If you wish to make a complaint please contact us using the above details and we will do our best
to resolve the matter.
Should you remain dissatisfied you have the right to make an external complaint. The supervisory
authority for UK data protection issues is the Information Commissioners Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
W:https://ico.org.uk/concerns/
COOKIES POLICY
We use a system of classifying the different types of cookies which we use on the Website, or
which may be used by third parties through our websites. The classification was developed by the
International Chamber of Commerce UK and explains more about which cookies we use, why we
use them, and the functionality you will lose if you decide you don't want to have them on your
device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your
personal computer, mobile or other device when you visit a website. Cookies are then sent back to
the originating website on each subsequent visit, or to another website that recognises that
cookie. Cookies are useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the
cookie. They are activated each time that the user visits the website that created that particular
cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a
browser session. A browser session starts when a user opens the browser window and finishes
when they close the browser window. Session cookies are created temporarily. Once you close the
browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering
your preferences, and generally improve the user experience.
You can find more information about cookies at www.allaboutcookies.org and
www.youronlinechoices.eu.
Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order
to enable you to move around the Website and use its features, such as accessing secure areas of
the Website.
Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you
agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages
visitors go to most often, and if they get error messages from web pages. These cookies don't
collect information that identifies a visitor. All information these cookies collect is aggregated and
therefore anonymous. It is only used to improve how the Website works.
Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you
agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name,
language or the region you are in) and provide enhanced, more personal features. These cookies
can also be used to remember changes you have made to text size, fonts and other parts of web
pages that you can customise. They may also be used to provide services you have asked for such
as watching a video or commenting on a blog. The information these cookies collect may be
anonymised and they cannot track your browsing activity on other websites.
Third party cookies
These cookies allow third parties to track the success of their application or customise the
application for you. Because of how cookies work we cannot access these cookies, nor can the
third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might
be sent cookies from these websites. We don't control the setting of these cookies, so please
check those websites for more information about their cookies and how to manage them.